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Cookie policy

To make this website work properly, and to provide the most relevant services to our site visitors and registered users, we place small data files called cookies on your device. This policy provides you with information about cookies and how to control them for this website.

What are cookies?

Cookies are small files which are stored on a user's computer and hold data relating to a specific website. Cookies are placed on the user's computer by that website and accessed each time a user browses the site. Cookies contain an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either persistent cookies or session cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user beforehand. A session cookie, on the other hand, will expire at the end of the user session, when the web browser or application is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

How do we use cookies?

Information supplied to us using cookies helps us to analyse the profile of our users and provide them with a better online experience.

We use the following types of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical and performance cookies. These allow us to recognise and count the number of visitors our site receives and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. Some examples of these types of cookies include:
    • ensuring that users are finding what they are looking for easily;
    • recognising when you when you return to our website so we can personalise our content for you, greet you by name, or remember your preferences like choice of language or region; and
    • targeting cookies that record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the content displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.


You can find more information about the individual cookies we use and the purposes for which we use them in the tables below. If you have any queries or require more information on this please contact us by:


email to dpo@exemplas.com; or


post to:

Head of Legal and Data Privacy (Group General Counsel)
3rd Floor, Titan Court
3 Bishops Square
AL10 9NE


How to control and delete cookies
We will not collect personally identifiable information about you through cookies.

Cookies can be controlled, blocked or restricted through your browser or application settings. Information on how to do this can be found within the Help section of your browser or application. There are also several online resources that can give you more information on cookies and how you can control them within a variety of different web browsers. You can visit sites like www.aboutcookies.org or www.allaboutcookies.org for more information.

All cookies are browser or application specific. Therefore, if you use multiple browsers or devices to access websites, you will need to manage your cookie preferences across all of these elements.

What cookies does Hertfordshire Growth Hub use?
Below we have listed each of the cookies that our site uses, with detail as to why we use them. We’ve also detailed the time each cookie is kept on your system. This can be persistent (the cookie remains after you leave the site, to be used when you return) or session (the cookie is deleted once your visit is complete).

Strictly Necessary Cookies
Some cookies are essential in order to enable you to move around the website and use its features. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Analytical and Performance Cookies
These cookies don't collect information that identifies a visitor. All information that these cookies collect is aggregated and anonymous. It is only used to improve how our website works. 


Cookie Purpose Persistent or Session

Session handling.

Keeping you logged in the application.

This cookie will expire once you are logged off

(max time of inactivity 15min)


lc_sso- 3rd party cookie


This cookie enables us to:

(a) Contact you using Livechatinc plugin

(b) Recognise you when you return to our site.



Third Party Cookies
Hertfordshire Growth Hub uses cookies from third party advertising partners to deliver relevant content to you both on the Hertfordshire Growth Hub website. Below is a list of our third party partners. To opt-out of a third party's use of cookies and behavioural advertising you must visit its website and follow its specified opt-out procedures. We have provided links and additional assistance below, but we cannot take responsibility for third party websites. This information may change over time.


  • Google

You can learn how Google uses information from sites or apps that use their services by visiting their website

If you don't want Google to use information based on your Hertfordshire Growth Hub activity for the purpose of showing you more relevant advertisements, you can opt out by following the instructions specified on their website

For reference, Google operates the Google Display Network (comprising partner websites and some Google properties like YouTube), DoubleClick online ad serving products, the DoubleClick Ad Exchange, and Invite Media.

Because Google uses DoubleClick and Invite technology, cookies placed by Google for behavioural advertising, including the opt-out cookie, may also appear as DoubleClick and Invite cookies. 


  • Facebook

For more information on how Facebook ads work, and to control the types of adverts shown to you, visit their website here. If you'd prefer that Facebook didn't use information based on your activity on Hertfordshire Growth Hub sites for the purpose of showing you more relevant ads, you can opt-out by accessing your Facebook settings


  • Captify

Captify allows advertisers to target users who have searched on Yahoo, Google and Bing. Search Retargeting enables advertisers to focus on users who have expressed intent and match their desired audience with quality inventory. Learn more about Captify here

To opt-out of Captify ads, please visit adchoices here